Terms & Conditions
1. General Information
Kichka sells handmade decorative and scented candles. All products are made in small batches and may vary slightly in appearance.
2. Orders
- All orders are subject to availability
- We reserve the right to cancel or refuse any order
- Once an order is placed, you will receive a confirmation email
3. Pricing and Payment
- All prices are listed in GBP (£) unless stated otherwise
- Payment must be completed at checkout
- We use secure third-party payment providers
4. Shipping
- Delivery times are estimates and may vary
- We are not responsible for delays caused by couriers or external factors
5. Returns & Refunds
Due to the handmade nature of our products:
- Returns are accepted only for damaged or faulty items
- You must contact us within 14 days of receiving your order
- Proof (photo) may be required
6. Product Use
Our candles should be used safely according to provided instructions. We are not responsible for misuse.
7. Intellectual Property
All content on this website (including images, branding, and product designs) belongs to Kichka and may not be copied or reused without permission.
8. Liability
We are not liable for any indirect or consequential damages arising from the use of our products or website.
9. Changes
We may update these Terms at any time. Continued use of the website means you accept the updated terms.