Privacy Policy 

1. Who We Are

Kichka is a handmade candle business offering decorative and scented candles. If you have any questions about this Privacy Policy, you can contact us at:
Email: kichkahandmade@gmail.com

2. What Data We Collect

We may collect the following information when you interact with our website or place an order:

  • Name and surname
  • Email address
  • Billing and delivery address
  • Phone number (if provided)
  • Order details
  • Payment information (processed securely via third-party providers)

We may also collect technical data such as:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the website
  • Cookies and similar tracking technologies

3. How We Use Your Data

We use your personal data to:

  • Process and deliver your orders
  • Provide customer support
  • Communicate order updates
  • Improve our website and services
  • Comply with legal obligations
  • Send marketing emails (only if you have opted in)

4. Legal Basis for Processing

We process your data under the following legal bases:

  • Contractual necessity – to fulfil your order
  • Legal obligation – for tax and accounting requirements
  • Legitimate interests – to improve our services
  • Consent – for marketing communications and cookies (where required)

5. Data Sharing

We do not sell your personal data.

We may share data with trusted third parties such as:

  • Payment processors
  • Delivery and courier services
  • Website hosting or analytics providers

All third parties are required to handle your data securely.

6. Data Retention

We keep your personal data only as long as necessary:

  • Order and transaction data: up to 6 years (legal requirement)
  • Marketing data: until you unsubscribe or withdraw consent

7. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent at any time
  • Lodge a complaint with the ICO (UK Information Commissioner’s Office)

8. Security

We take appropriate security measures to protect your data from loss, misuse, or unauthorized access.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.