Shipping Policy, Returns & Refund Policy

📦 Shipping Policy

At Kichka, every candle is carefully handcrafted to ensure the highest quality.

Processing Times

Orders are typically processed within 1–3 business days. During busy periods, holidays, or special promotions, processing times may be slightly longer. Customers will be notified of any significant delays.

UK Shipping

We offer shipping throughout the United Kingdom. Delivery usually takes 2–5 business days after dispatch.

International Shipping

We are happy to ship internationally to selected countries. International delivery times vary by destination and may take between 7–21 business days. Customers are responsible for any customs duties, taxes, or import fees that may apply.

Delivery Estimates

Delivery times are estimates and cannot be guaranteed. Factors such as weather conditions, customs processing, or courier delays may affect delivery schedules.

Lost or Delayed Parcels

If your order has not arrived within the expected timeframe, please contact us at [your email address]. We will work with the courier to investigate the issue and assist in locating your parcel.

Kichka is not responsible for delays caused by courier services, customs procedures, or circumstances beyond our control.

🔄 Returns & Refund Policy

We want you to be delighted with your Kichka purchase. If there is an issue with your order, we are here to help.

Return Eligibility

Due to the handmade nature of our candles, we only accept returns for items that arrive damaged, defective, or incorrect.

To be eligible for a return or refund request, you must contact us within 14 days of receiving your order.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please email us at [your email address] within 48 hours of delivery and include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item and packaging

We will review your request and offer a replacement, store credit, or refund where appropriate.

Refund Timelines

Once your request has been approved, refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Non-Returnable Items

We cannot accept returns for:

  • Used candles
  • Items damaged through misuse or improper care
  • Change-of-mind purchases

Contact Us

For any questions regarding returns, refunds, or damaged items, please contact:

Email: kichkahandmade@gmail.com

We aim to respond to all enquiries within 1–2 business days.